Shipping & Returns
Peter Pan Kids offers free shipping for all orders over $100 delivered within Australia. All other sales with have a flat shipping rate of $8.50 ing gst.
Peter Pan Kidz is a family owned business, located in regional NSW and we would like you to feel confident when purchasing online with us.
We want to make sure that you are completely happy with your purchase. If you would like to make a return, please ensure you notify us within 7 days of receiving your purchase.
We will happily accept a return and issue a credit to your account or credit card in Australian dollars. Please not that refunds not available on Sale or Out of Season items.
Please note that an item will only be accepted for an exchange, credit note or refund under the following conditions:
- The item is unused, unworn and in brand new condition with packaging intact and the original labels attached.
- A copy of a valid invoice is included with the return.
- The item is returned within 7 days of the receipt date.
- Any returns sent without a Return Authority Number will be refused and marked return to sender.
- A Return Authority Number is marked on the outside of the package.
Please note that all conditions must be strictly adhered to in regards to returns and exchanges. Returns will not be accepted under any conditions if you fail to meet these requirements. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
How to make a return for exchange or refund
Step 1 - Make sure that you meet all the conditions above.
Step 2 - Contact Peter Pan Kids at firstname.lastname@example.org or on +61 2 6962 1198 to get a Return Authority Number and advise which items you would like to exchange your goods for. They will be held until we receive your returns.
Step 3 - Return the item/s to be refunded or exchanged, clearly mark the Return Authority Number on the outside of the package and for exchanges, include a self addressed prepaid express post satchel inside your package for your new items to be returned.
Return Address: Peter Pan Kidz, 437 Banna Ave, Griffith, NSW 2680
Faulty Items and Damages
All items are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact email@example.com or on +61 2 6962 1198 (bh) and we will organise a replacement be sent to you.
Please Note: Faulty and damaged items are subject to the same terms and conditions as returns and exchanges.
All orders sent by Peter Pan Kidz are via Australia Post with unique tracking code. If for some reason your parcel does not arrive within a reasonable time please contact us and we will track it for you.